Frequently Asked Questions About Ear Care

Can you provide an in service for our facility staff on the proper procedures for ear care?
Yes. Henry Hearing will perform your facility’s annual ear care/audiology in service. Please contact Senior Care Solutions office staff to schedule your in service.

Will you all see total vendors for ear care?
Yes. When the ear care/audiology coordinator notifies you regarding your next ear care/audiology visit, let the coordinator know that you have total vendors that need to be seen (up to 3 per visit as time permits).Fill out the Total Vendor Consent Form and fax it to 501-821-4311 along with a copy of the face sheet and the 704 (to show there is no patient liability funds available.) Note: No total vendor resident can be seen without this information.

What things does the facility need to have prepared prior to an ear care visit?
On days that we visit your facility, we need the following items:

  • Contact person at the facility for scheduling ear care/audiology visits
  • Room of adequate size that will accommodate doctor and equipment
  • 1 table
  • Access to running water
  • Services of a CNA or facility staff person to transport residents

Note: Anytime our team comes to your facility, it is imperative that a member of your staff (CNA or otherwise) be available for resident transport while the doctor/APN is examining your residents for the regular scheduled visit.

Note: It is imperative that the area where the team is located is in an area of privacy for the individual resident receiving treatment. A room with a door that can be closed or perhaps provide a partition that can be used for privacy.

Note: As residents in nursing home facilities do not wear identification wrist bands, it is imperative that a member of the facility staff assist our dental team with identification of residents and provide assistance for those residents refusing treatment.

Hearing aids have a six month waiting period. What do we do if we have a resident who needs them before then?
Hearing aids are not covered under the Special Care Insurance Program for the first six months after the effective date of the policy. If a resident needs hearing aids before the end of the waiting period, the following procedures can be followed:

1)  The Henry Hearing audiologist will examine the resident and make preparations for the hearing aids.

2) Henry Hearing will provide the facility with a letter of denial stating that the dentures are not covered during the waiting period. Henry Hearing will also provide the facility with a cost estimate so that the facility can apply for a Medicaid offset for the Hearing Aids.